Email us. A real person at Blocks reads every message and usually replies within one business day.
App problems, billing, account questions, feature requests, or just hello.
hello@nycblocks.comExport your data, request what we have on file, or ask a privacy question.
privacy@nycblocks.comSuspect unauthorized access, found a vulnerability, or need to lock down an account.
security@nycblocks.comWe are open to NYC walking-tour collaborations, neighborhood orgs, and event partnerships.
hello@nycblocks.comMost issues fall into one of these five buckets. Click to expand.
This is almost always a Location permission issue. Open iOS Settings → Privacy & Security → Location Services → Blocks and confirm it's set to Always (for auto-tracking) or While Using (for manual). Also make sure Precise Location is on — without it we can't tell which block you're on.
If permissions look right but blocks still don't register, restart the app (force-quit and reopen). Still stuck? Email us your iOS version and we'll dig in.
Auto-tracking uses iOS's significant-location framework, which costs roughly 1-3% per day for most users. If you are seeing more than that, check that Background App Refresh is enabled (Settings → General → Background App Refresh → Blocks) — when it's off, the app falls back to continuous GPS, which is more expensive.
Or switch to manual mode from the Map tab — long-press the START WALK bubble to toggle. You only spend battery on walks you start yourself.
Each block counts once toward your lifetime total — the goal is coverage, not repetition. But the heatmap view tracks how often you walk each block; your favorites burn brighter over time. Note: a block only completes when you've walked all its surrounding street segments — walking the same street twice doesn't substitute for walking the other three.
Streaks count based on your device's local timezone. If you walked just before midnight and the location ping arrived a few minutes after, the walk may have landed on the new day. Email hello@nycblocks.com with the date and rough time and we'll restore the streak.
You can delete your account from inside the app: Profile → Edit profile → Delete account. Or use the web form on this page. All your data is purged within 30 days.